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Frequently Asked Questions

1. How can I order from PromoUSB ?

For ordering from PromoUSB, contact us on 022 4091 9888 or 97733 22711, so that our sales representative can guide you with the order process or you can also mail us your requirement with details like required product, MOQ and contact number and one of our sales representative will call you as soon as your mail is seen on a working day.

2. What is a Virtual Proof ?

Virtual proof is the mailed cdr file, which we mail you, as in how the pen drive, power bank will look after your company logo imprinting.

3. What is the Minimum Order Quantity or MOQ ?

If you wish to order USB Flash Drives branded with your Logo, the minimum order quantity is 100 units for our most popular models. Please contact us for a full price list, you will see that even for small quantity orders, our prices are very competitive!

4. How do I pay and what are the payment methods ?

At PromoUSB you can pay by Bank Transfer or online through our Payment link(Make Payment) at the Bottom-Left Corner under Important Links column.

5. Whom can I contact If I need more help ?

We are here to help, simply contact us on 022 4091 9888 or 97733 22711. You can also get in touch with us by clicking on Contact us tab above, fill required details and send them and we will reply you either by call or email with-in an hour !

6. Which different ways of printing can be done ?

Screen Printing, Pad Printing, Lazer Printing. For more detail about the printing carried out on your selected product you can contact our sales person.

7. What if I have a problem with my order or my product ?

Any query regarding your product or order should be directed first to your sales representative. They will be able to help you as they best know your order. Don't remember your specific sales person? Call us and we will route your call to the right party to help you.

8. Will these flash drives work on MAC OS ?

The short and sweet answer to this question would be a YES, as these flash drives have not been encrypted so as to work on any single platform .All our pen-drives are platform independent.

9. What is the lifespan of an USB ?

If properly taken care of and stored in a dry place. There’s no reason your Power Bank/USB won’t last for several years. Remember, we also offer one Year Warranty on Power bank, five years on USB. If you use your Power Bank on a very regular basis, there will eventually come a time where the battery performance degrades gradually. This is a common scenario with all batteries whether they are in Powerbanks, Phones or Laptops.

10. I need my products very soon. Do you offer rush service ?

Yes, we offer 24 hours and 3 days Rush Service on selected models. Our ability to fulfill Rush Orders is contingent upon a number of variables including product availability, complexity of logo design, included accessories, and much other customization option which may prevent us from being able to turn a particular order around extremely quickly. Please consult a sales representative for more detailed information.

11. Why should I order customized USB products from you and not from a overseas vendor ?

While many buyers of large-quantity branded electronics are attracted to foreign markets under the presumption of cheaper prices, they often fail to recognize the unforeseen costs of importation and long distance shipping in general. Furthermore, time constraints become unmanageable should anything with the order go wrong, and with language barriers they often do. PromoUSB has a commitment to product quality and customer service that is rarely matched by companies both domestic and abroad.

12. Which is the lowest flash drive capacity I can order ?

If you are looking for a low cost flash drive, and only need a tiny amount of memory, 4 GB usually represents the cheapest capacity on the market. NAND flash memory below 4 GB are no longer produced by major memory chip manufacturers like Samsung, Intel, Toshiba and Micron in large quantities. Occasionally we are able to source sufficient amounts of 2 GB memory and make these available to our customers, but the long term trend is towards larger capacities.